Privacy Policy

Les Services Immobiliers Panorama inc. (hereinafter “PANORAMA”) provides a secure web environment to its Internet users. PANORAMA is governed by the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1) (hereinafter, the “Act”) and as such PANORAMA strives to preserve the highest standards of confidentiality. higher in relation to the personal information that its clients, suppliers and other companies provide to it as part of its real estate brokerage activities, in particular but without limitation, through the PANORAMA website (the “Website”), of its social networks, its advertisements as well as for the purposes of its Customer Relationship Management (CRM) and Electronic Document Management (EDM) systems, in accordance with its obligations under the Law.

What do we mean by “personal information”?

Personal information is information which concerns a natural person and which allows, directly or indirectly, to identify them. A writing, an image, a video and a sound recording may contain personal information. In the course of its professional activities, PANORAMA may collect personal information such as name, home address, date of birth, identification document information, social insurance number, information on income, marital status of a person, etc.

1. Responsibility

PANORAMA is responsible for the protection of the personal information it holds in the course of carrying out real estate brokerage activities. For this purpose, PANORAMA has adopted the confidentiality policy as well as policies and practices governing governance with regard to personal information and the objective of which is to govern the collection, use, communication, conservation and destruction of personal information.

2. Collection of personal information

PANORAMA only collects personal information necessary to carry out its activities in the field of real estate brokerage. For example, this may involve information collected for the purposes of carrying out a real estate transaction, for the purposes of record keeping, and for the monitoring of professional practice by the Real Estate Self-Regulatory Organization. of Quebec (OACIQ) or any other purpose determined by PANORAMA and brought to the attention of the person whose consent is requested.
PANORAMA invites members of its staff, its team or any administrative assistant, as the case may be, to explain in simple and clear terms to the person concerned the reasons for collecting their personal information and to ensure their understanding.
For the purposes of collecting personal information, PANORAMA encourages members of its staff, its team or any administrative assistant, as applicable, to use the standardized forms developed by the OACIQ. PANORAMA may also collect personal information verbally during correspondence with persons involved in a transaction or through various documents submitted as part of the completion of a real estate transaction (identification documents, financial documents, powers of attorney, etc. .).

3. Use and communications of personal information

Personal information is used and communicated for the purposes for which it was collected and with the consent of the person concerned. In certain cases provided for by law, personal information may be used for other purposes, for example, for the purpose of detecting and preventing fraud or for the purpose of providing a service to the person concerned. PANORAMA may be required to communicate personal information to third parties, for example, suppliers, co-contractors, subcontractors, agents, insurers (such as the Professional Liability Insurance Fund of Real Estate Brokerage of Quebec [le FARCIQ], the Fonds d’assurance compensation for real estate brokerage in Quebec [le FICI]), to professionals, financial or credit checking institutions as well as suppliers of electronic document management (EDM) systems as well as other regulators, or outside the Quebec. PANORAMA may, without the consent of the person concerned, communicate personal information to a third party if this communication is necessary for the execution of a mandate or a service or business contract. In this case, PANORAMA establishes a written mandate or contract in which it indicates the measures that its agent must take to ensure the protection of the personal information entrusted to it, so that it is only used in the exercise of the mandate. or contract and that they are destroyed after its end. The co-contractor must also undertake to collaborate with PANORAMA in the event of a violation of the confidentiality of personal information. Before communicating personal information outside Quebec, PANORAMA takes into account its sensitivity, the purpose of its use and the protection measures it will benefit from outside Quebec. PANORAMA will only communicate personal information outside of Quebec if its analysis demonstrates that it will benefit from adequate protection in the place where it must be communicated

4. Retention and destruction of personal information

When the purposes for which the personal information was collected or used have been fulfilled, PANORAMA must destroy it, subject to a retention period provided for by law. In this regard, PANORAMA’s professional obligations require it to keep its files for at least six (6) years following their final closure.

5. Security measures

When collecting, using, retaining and destroying personal information, PANORAMA applies security measures necessary to protect the confidentiality of personal information. The personal data collected will be stored in particular on servers and in electronic data management systems having mechanisms and using recognized standards of protection to ensure the security of the personal information that its customers, suppliers and other companies provide to it in within the framework of its real estate brokerage acts, in particular but without limitation, through the Website, its social networks, its advertisements as well as for the purposes of its Customer Relationship Management (CRM) and Management systems Electronic Documents (GED) and this according to its obligations under the Law.

Privacy incident

A confidentiality incident is the access, use, communication of personal information not authorized by law or the loss of personal information or any other breach of the protection of personal information. PANORAMA has implemented a confidentiality incident management protocol in which the people who assist the Personal Information Protection Officer are identified and which provides for the concrete actions that must be taken in the event of an incident. This protocol provides in particular the responsibilities expected at each stage of incident management, including the measures to be taken to ensure data security.

6. Roles and responsibilities

A. PANORAMA, it's staff, team members or any administrative assistant, as applicable

Ensures the confidentiality of information through good information management practices. More specifically, it provides directives, training and instructions to staff members relating to the collection, use, storage, modification, consultation, communication and permitted destruction of personal information.
Deploys appropriate protection measures to reduce the risk of confidentiality incidents, for example, IT security, updating policies relating to personal information, training of its staff, etc.
Has standardized methods for filing documents containing personal information.
Has standardized methods for preserving documents containing personal information, particularly regarding the scanning procedure.
Manages physical and computer access to personal information based in particular on its sensitivity.
Performs secure destruction of personal information. More specifically, it gives directives or instructions to staff members relating to the method of secure destruction, destruction times, etc.

B. Responsible for the protection of personal information

In accordance with the Law, PANORAMA has appointed the Personal Information Protection Officer.
In particular, it ensures that these policies are respected and that they comply with applicable regulations. The name and contact information for this person can be found in the “Complaints” section.
The Personal Information Protection Manager is responsible for managing confidentiality incidents and, in this context, takes actions provided for by law.
The Personal Information Protection Officer processes requests for access and rectification of personal information. It also handles complaints relating to the processing of personal information by PANORAMA.
The Personal Information Protection Officer is consulted as part of an assessment of the factors relating to privacy for any project for the acquisition, development and redesign of an information system or electronic delivery of services involving the collection, use, disclosure, retention or destruction of personal information. He may suggest measures to ensure the protection of personal information in the context of such a project.

C. Staff members, team members or any administrative assistants

A member of the staff, team or any administrative assistant of PANORAMA may access personal information only to the extent that it is essential to the execution of their functions or mandate.
The PANORAMA staff member, team member or administrative assistant:

  • Ensures the integrity and confidentiality of personal information held by PANORAMA.
  • Complies with all PANORAMA policies and directives on access, collection, use, disclosure, destruction of personal information and information security and follows the instructions presented to it.
  • Respects the security measures put in place at their workstation and on any equipment containing personal information.
  • Use only equipment and software authorized by PANORAMA.
  • Ensures, when the time comes, the secure destruction of personal information in accordance with the instructions received. Immediately report to his superior any act of which he becomes aware that may constitute a real or suspected violation of security rules relating to personal information.

8. Complaints

A person who considers themselves wronged may submit a complaint regarding the processing of their personal information by PANORAMA. This complaint will be processed diligently within a maximum period of 30 days by the Personal Information Protection Officer and a written response will be sent to you. To request access, rectification of your personal information or any other request to which you are entitled as well as to submit a complaint regarding the processing of personal information, please contact:

Carla Brown

Responsible for the protection of personal information
Les Services Immobiliers Panorama Inc.
2 River Road, P.O 1848

Kahnawà:ke (Quebec) J0L 1B0

  • (514) 584-1122
  • kwe@agencepanorama.ca
  • www.agencepanorama.ca

Cookie Policy

This page was last changed on 1 November 2023, last checked on 1 November 2023 and applies to citizens and legal permanent residents of Canada.

1. Introduction

Our website, https://agencetrillion.com/en/ (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Third parties

We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are to be considered as independent data controllers. We recommend that you read the privacy statements of these companies.

6. Cookies

6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid.

6.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website.

6.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6.4 Social media

On our website, we have included content from Facebook and Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook and Instagram. This content is embedded with code derived from Facebook and Instagram and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook and Instagram are located in the United States.

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept all”, you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

Functional: Storage or technical access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of transmitting a communication over an electronic communications network.

Preferences: Storage or technical access is necessary for the legitimate purpose of storing preferences not requested by the subscriber or user.

Analytics: Technical storage or access that is used exclusively for anonymous statistical purposes. Absent a subpoena, voluntary compliance by your Internet Service Provider, or additional records from a third party, information stored or retrieved for this sole purpose cannot generally not be used to identify you.

Marketing: Storage or technical access is necessary to create user profiles in order to send advertisements, or to track the user on a website or on several websites with similar marketing purposes..

You can also disable the use of cookies via your browser, but please note that our website may no longer work properly. 

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser. Or you can indicate your preferences on the following page: youradchoices.ca

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You may submit a request for access to the data we process about you;
  • You may object to the processing;
  • You may request an overview, in a commonly used format, of the data we process about you;
  • You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
  • You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  • You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

TRILLION Real Estate Agency

Les Services Immobiliers Panorama Inc
2 River Road, P.O. 1848
Kahnawà:ke (Quebec) J0L 1B0
(514) 584-1122
kwe@agencepanorama.ca
www.agencepanorama.ca

This Cookie Policy was synchronized with cookiedatabase.org on 31 October 2023.